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Mark offline payment as received
- Track who has gotten you their offline payment
- Follow up with those whose offline payment is still due
- Resend the order confirmation as receipt of payment received
Note: The Eventbrite fee is charged on all orders with offline payments, regardless of whether the order is marked as received.
1
To find an order with an offline payment to mark as received, first go to your event's Manage page. To get there, click on My Events at the top of the screen, then click on the name of your event.
2
Next, click on Event Reports on the left side of the Manage page.
Set the Report Type dropdown menu to Orders. To find a specific order, you can search by the ticket buyer's name, email address or order number.
Or you can set the Order Type dropdown menu to Offline Payments - Payment Not Received to view all unpaid offline orders.
3
Once you find the order you're looking for, click the Mark as Received link.
Note: The order's colour will change from yellow to gray, and can now be accessed by selecting Offline Payments - Payment Received from the Order Type dropdown menu. If you run and export an Orders report to Excel, you'll find that the Status of the order has also changed to reflect that payment has been received.
4
To send the attendee confirmation that their payment has been received, select Resend Confirmation Email from the top Quick Actions dropdown menu, to the right of the ticket buyer's information.
The Payment Status box on the PDF ticket that is attached to the order confirmation email will show that payment has been received and can serve as a receipt of payment.
Note: PDF tickets must be enabled for your event in order for the attendee to receive the PDF ticket as described in step 4 above. Go here to learn more about enabling or disabling PDF tickets for your event.
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